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How to Request Mail Forwarding

Before forwarding any mail items, make sure you have set up your forwarding addresses. To start forwarding mail items, follow these steps:

  1. From your Dashboard, click on Inbox.

  2. Select the mail items and packages you want to forward, click on Actions, then select Forward.

  3. A pop-up window will appear where you can select a forwarding address, service preference, fulfillment type, insurance, tracking details, and add any notes for the operator.

  4. For international forwarding addresses, you will need to declare the value of the items to be shipped for customs purposes.

  5. Click Submit to send the forwarding request to the operator.

Note that if you requested a shipping quote, the operator will send it to you for approval before finalizing the shipment. You can view the quote under "Action Required". Click on the mail item to see the details and total cost for the forwarding request.

If you accept the shipping quote, click "Approve". If you do not approve the quote and want to make a different action request, click "Reject". All mail items will return to your Inbox folder.

For accepted shipping quotes, the operator (if applicable) will update the tracking number and complete the request. You will receive an email notification when your forward request has been completed. You can also check your most recent request and tracking details by logging into your Dashboard and going to Mail > Completed Forwarded folder.

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