While we are not officially HIPAA-compliant, our services operate in alignment with privacy laws and regulations, including HIPAA-related obligations. Renters provide authorization for Operators to securely process mail, including health-related information protected under HIPAA, as outlined in our terms of service.
Operators will only take a picture of the front of the mail, and it is up to you whether you want the mail scanned or forwarded to your location without opening it for security.
For highly sensitive healthcare-related information, we recommend consulting with your legal advisor to determine if our services meet your specific compliance needs.