Since all storage fees are system-generated, you must make sure all collected mails are marked as Picked-Up by your mail center operator to avoid additional charges. Otherwise, the system will assume that your physical mail is still being stored by your mail center operator.
Note: Remember to always monitor your Virtual Mailbox by checking the Action Required area to see if any Mail Items are about to incur storage fees.
For more information about storage fees in general, click here.
Familiarize yourself with the Mail folders on your dashboard to know more on how to manage mail and prevent any unwanted fees.
If you still need assistance, you can reach us at the following channels;
Call us - https://www.anytimemailbox.com/contact
Live Chat - https://www.anytimemailbox.com/