Knowing how your billing cycle works can help you manage your account and avoid service interruptions. Here’s a simple breakdown:
When Will I Be Billed?
1st of the Month: Your invoice is generated.
5th of the Month: Payment is automatically charged to the card on file.
Additional Charges: Any extra fees from the previous month (such as storage, additional recipients, or forwarding) will be added to your invoice. Additionally, if you have an outstanding balance from a prior month, it will be reflected in your current statement balance but will not appear on the new month's invoice.
To view the details of your billing statement and charges, please click on the following link: Viewing Your Invoice.
Important: If your payment fails, your account may be locked, preventing access to your mail. Keep your payment details updated to avoid issues. You can update your payment details if needed to ensure payment will go through.
How Does the Billing Cycle Work?
Monthly Plan: Your subscription fee appears on the invoice each month.
Annual Plan: Your invoice shows a $0.00 balance unless additional charges apply.
To prevent interruptions, make sure your payment method is up to date in the Billing tab of your account.
When Does My Plan Renew?
Your plan renews automatically based on your subscription type:
Monthly Plan: Renews on the 1st of each month.
Annual Plan: Renews on the same date you originally signed up each year. You'll receive an automated reminder email 30 days before your renewal date to ensure you're prepared for the upcoming charge.
To check your renewal date:
Log in to your account.
Go to the Billing tab.
Click on Statement to view your billing history.
If you need to cancel or change your plan, contact customer support before your next renewal date.