Approval from your mailbox location is necessary to add extra users/recipients.
Your additional recipient must submit verification requirements to receive mail items at your mailbox location.
For more details on mailbox verification requirements, please refer to this article HERE.
Once your recipient's verification documents are uploaded, your mailbox location will review the submission. This process typically takes 2-3 business days.
If you have any questions or concerns regarding this process, please contact your mailbox location directly.
For assistance in reaching your mailbox location, you can refer to this article HERE