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Cancelling an Action Request

There may be instances when you need to cancel or retract an action request that you have previously submitted for one of your mail items. Follow these steps to retract a pending action request:

  1. Go to your dashboard and click on Mail

  2. On the sidebar menu, select Pending

  3. Navigate to the specific mail item for which you want to retract the action request

  4. At the top of the screen, click on Actions

  5. Choose Retract Action Request

Please note that only pending action requests can be retracted.

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