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How to Pick Up Your Mail

Depending on how your mail center operator set the pickup timing, you may be asked to drop by during business hours, schedule an appointment, or wait for the Operator to let you know that the mail items are ready for pick up.

  • During Business Hours: You can visit the mail room anytime during business hours. No appointment scheduler will pop up in your Dashboard. This expires after 7 days from the date of the request.

  • By Appointment: You will be prompted to select a Date and Time to pick up your Mail items during Business Hours.

  • Pending Preparation: After the pickup request, the mail room operator will prepare for the pickup, and you will be notified when your Operator marks it ready for pickup.

To request for Mail Pick Up:

  • Log in to your Dashboard and click on Inbox

  • Select the Mail Items, click the Action button, and select Pick Up

  • Depending on your mail center’s preference, you may be asked to select an appointment time or be prompted to wait for further instructions.

You will receive an automatic email notification to confirm the next steps. This will let you know the Date and Time to pick up your Mail items. It will also let you know the expiration date for the scheduled Mail pick-up.

If you do not show up by the scheduled date, the mail items will automatically be put back in your inbox, and you may start incurring storage fees. You will get an email notification if the pickup request has expired, and the requested Mail items will return to your Inbox.

Note: If you have picked up your Mail, and it was not marked as Picked Up, contact your Mail Center Operator to have this corrected. Remember to always monitor your Virtual Mailbox by checking the Action Required area to see if any Mail Items are about to incur storage fees.

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