Depending on how your mail center operator set the pickup timing, you may be asked to drop by during business hours, schedule an appointment, or wait for the Operator to let you know that the mail items are ready for pick up.
During Business Hours: You can visit the mail room anytime during business hours. No appointment scheduler will pop up in your Dashboard. This expires after 7 days from the date of the request.
By Appointment: You will be prompted to select a Date and Time to pick up your Mail items during Business Hours.
Pending Preparation: After the pickup request, the mail room operator will prepare for the pickup, and you will be notified when your Operator marks it ready for pickup.
To request for Mail Pick Up:
Log in to your Dashboard and click on Inbox
Select the Mail Items, click the Action button, and select Pick Up
Depending on your mail center’s preference, you may be asked to select an appointment time or be prompted to wait for further instructions.
You will receive an automatic email notification to confirm the next steps. This will let you know the Date and Time to pick up your Mail items. It will also let you know the expiration date for the scheduled Mail pick-up.
If you do not pick up your mail by the scheduled date, the items will automatically be returned to your inbox. You will receive an email notification if your pickup request expires, and the requested mail items will be placed back in your inbox.
Once they become available, you can submit a new pickup request at any time that works for you. Simply follow the same steps.
Please note that unclaimed mail items may be subject to storage fees. Please check your service plan allowances by going to Billing > Usage.
Note:If you've already picked up your mail but it hasn't been marked as "Picked Up," please reach out to your Mail Center Operator for assistance. You can find their contact details at the bottom of your dashboard.
Remember to always monitor your Virtual Mailbox by checking the Action Required area to see if any Mail Items are about to incur storage fees.